Returns & Exchanges
NovelKeys offers a 30-day return window for unused, unopened mechanical keyboards and desk accessories in their original packaging. Please note that custom-built items and lubricants are final sale to ensure the quality and safety of our inventory.
Check Eligibility
Ensure your items are in original, brand-new condition and were purchased within the last 30 days.
Submit a Request
Contact our support team with your order number and a brief explanation of why you wish to return the product.
Package Your Items
Securely pack the electronics in their original manufacturer packaging to prevent damage during transit back to our warehouse.
Ship and Refund
Affix the provided shipping label and drop the package at the courier; once inspected, we will issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing